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Terms & Conditions
Thank you for shopping at vipallstar.
If you are not entirely satisfied with your
purchase, we're here to help.
Exchange or Return for a Refund
The products can be returned within 14 days
after they have been received. A new product may be exchanged for another
product or returned for a refund.
To be eligible, please make sure that.
-The product is in its original packaging
-The product isn't used or damaged
Products that do not meet these criteria
will not be considered for return.
To return the products, please submit items
change request to customer service via info@vipallstar.com.
Most returns are processed within 5
business days after we receive your package.
We’ll issue the refund to your wallet in
amount of few days if we are not otherwise informed to refund to your payment
account in advance. Wallet balance can be used on your next purchase or be
withdrawn to your payment account. Once your refund has been issued, you will
receive a confirmation email.
We do not accept any request of
exchange&return once the "specials" are sold.
Purchase Not Eligible for Return:
-Final sale item(s) is not eligible for
return or exchange.
-You must email us a picture showing the problem/defect
when you submitting the return/exchange request.
After you receive confirmation from our
customer service, please send the product along with the product list which
includes the product ID. A tracking No. of the returning parcel is required; we
will deal with the product exchange or refund after we get your returning
parcel.
Damaged items
If you received a damaged product, please
notify us immediately for assistance.
Order Cancellation